Commercial Supervisor

Daily Operations

• Submit daily commercial summary (arrivals/departures, leads, marketing updates, guest issues, operational follow-ups)
• Ensure all external communication (WA, email, website, CRM) follows approved templates and SOP
• Oversee complete guest experience, including documents, manifests, concierge needs, and billing accuracy
• Identify sales/partnership opportunities and support revenue-growth initiatives
• Approve and monitor marketing calendars and content delivery across all digital platforms

Planning & Coordination

• Coordinate readiness of dockhands, utilities, concierge, and lounge for VIP guests
• Review all documents (vessel files, manifests, NDAs, proposals, partner onboarding, marketing materials) for accuracy and compliance
• Ensure strict adherence to data privacy and filing SOPs
• Verify booking accuracy and monitor risks (overbooking, pricing, miscommunication)
• Maintain brand consistency (copyright, IP, brand guidelines)
• Review operational risk flags and instruct corrective actions

Reporting & Analysis

• Consolidate weekly sales funnel updates and assign follow-up priorities; review proposals and rate cards
• Oversee partner and market databases; validate marketing analytics and insights
• Prepare weekly/monthly management reports covering reservations, sales, marketing, compliance, risks, and action plans

• Minimum 5–7 years of experience in hospitality, marina services, luxury travel, sales, or commercial operations.
• Familiarity with CRM & ERP  tools
• Proven ability to supervise cross-functional teams (sales, marketing, guest services)
• Strong understanding of customer journey management, sales processes, and marketing execution
• Business etiquette and communication mastery
• Demonstrated record of meeting targets, deadlines, and SOP compliance
• Familiar with content planning, campaign scheduling, and brand management
• Comfortable handling pressure, tight timelines, escalations, and service recovery cases